Talk to the people who build Konva.
No ticket portal, no chatbot. Pick the inbox that fits and a person will write back.
Email us
Three addresses so the right person sees your message first.
Help with the app
Sign-in trouble, something not working, a question about how a feature behaves. Trainers and clients alike.
hello@konva.fit FeedbackIdeas and rough edges
Tell us what would make Konva better for how you coach or train. Every message is read by the people who build it.
feedback@konva.fit PrivacyPrivacy and data requests
Access, correction or deletion of your personal information, or a question about how we handle it.
privacy@konva.fitOur response commitment
These are the same timeframes our Privacy Policy commits to, and they apply to every inbox above, not just privacy requests.
- Acknowledged within
- 5 business days
- Resolved within
- 30 days
Most messages are answered well inside that. If something needs longer, we will tell you why and when.
Helps us help you faster
Include what you can. None of it is required.
- The email address on your Konva account
For privacy and deletion requests, write from that address so we can confirm it is you.
- Whether you are a trainer or a client
And whether you were in the mobile app or the web portal.
- Your phone and app version
Both are shown in Settings. A screenshot of what you saw is even better.
Some answers you don’t need to ask for
Delete your account
Delete from inside the app, or by email if you no longer have access. Exactly what is removed and what is kept.
Read morePrivacy Policy
What we collect, why, where it is stored, and the rights you have over it.
Read on app.konva.fitTerms of Service
The agreement between you and Konva when you use the app or the web portal.
Read on app.konva.fitRMRJT Pty Ltd trading as Konva Fitness
Melbourne, Australia